Fly best Price

Flying at the best price

When you book flights directly with us, you deserve the best deal. FAQ on the Best Price Guarantee It is our belief that if you make a direct reservation with us, you will earn the best offer. Exactly what you get with our Best Price Guarantee. Complaint: Please make your reservation only via ba.com.

Make a screenshots of the page with competitive tariffs (click here to see an example).

Please review our useful FAQ's below to make sure you gather all the necessary information before you submit your request. Complete the following enquiry on the same date you make your reservation. In order to be entitled to a Best Price Warranty, your website screenshots should at least contain the following:

  • Date and hour of creation of the screenshots; - Full travel history (with all flights ); - Website name / company name. Must I show the differences between adults' and children's rates on my screenshots? Yes, you must provide a full ticket price detail, complete with all passenger details.

How can I find the reservation category? BA.com will give you this information once you have chosen your flights. Certain agency sites also offer this information; it is often found when a trip is chosen and before you enter your name and your pass number. What is the time it will take for my application to be dealt with?

Your complaint will be answered within 2 working day. However, it may take up to 28 working day for a reimbursement to be dealt with after the application has been reviewed. How much is charged in the price compared? We always check the overall price when checking tariffs. These include all credit/debit cards and reservation costs charged by the on-line agency website.

In the event that a valid ba.com online reservation is made using a valid ba.com online reservation form using a valid ba.com online reservation form, the associated fees will be used in relation to the fees charged by the agency on the ba.com online reservation form. In order to be entitled to a Best Price Guarantee reimbursement (BPGR), you must have purchased and fully paid for one or more qualifying flights with ba.com using a PayPal (if available) or PayPal (if available) loan or direct credit in your originating country's local currencies.

In order to be considered for a BPGR, you must furnish proof of the lower online tariff in the format of a printout or screenshot of at least the following page of the tariff: It is also necessary to specify the tariff terms for the lower online tariff. Proof must be provided that the lower online rate was found on the same date as the ba.com reservation.

Once the entitlement satisfies all conditions of the Best Price Guarantee, the cardholder of the ba.com payment method will be refunded the amount of the balance between the acquisition costs on ba.com and the lower online rate.

If a complaint exceeding 100 (one hundred Pound Sterling or its amount in the qualifying country's national currency) is reviewed, a verification e-mail will be sent to the card holder two business days in advance of the return. Every time you book a reservation that complies with the conditions of the Best Price Guarantee, you will receive a reimbursement.

When all of the above requirements are met and the eligible amount per reservation is 100 (one hundred Pound Sterling or its equivalents in the qualifying country's domestic currency) or less, the cardholder of the qualifying flight at ba.com using a bank or PayPal bank or charge cardholder bank balance will be refunded the amount of the balance between the ba.com sales charge and the lower online fare charge within 48 Stunden of BA receipt of the application by BA of the qualifying flight payment order within 48 Stunden of BA's receipt of the application order number.

Restricted to one per reservation and fully prepaid at ba.com - i.e. reservations involving more than one person must be made as one reservation and not as individual reservations for each person. Qualifying country means Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, South Africa, Spain, Switzerland, Turkey, United Kingdom and USA.

Qualified travel means a trip that is not performed by one of our airline partners such as American Airways, Iberia, Finnair and others. Returns must start and end in the same state. A point-to-point service is a service with the same BA number for the whole outward or round trip.

Sun-Air of Scandinavia services, code-share and alliances as well as any trip where the reservation consists of two or more companies are excluded from the BPGR. Name of the performing carrier is indicated on the "Select your flights" page on ba.com in the "Airline" section. In order to qualify for a BPGR, on the same day that the qualifying ticket was bought on ba.com, you must have found a good faith airfare for a ticket that is the same as the qualifying ticket on a point of sales website in your point of origin other than ba.com.

Qualifying flights will be bought on the date of full remaining amount settlement. Fares (including all applicable tax, duties and charges) and the associated reservation and ticketing costs must be lower than those for flights bought through ba. com, and must be for the same journey, with each stage in the same order, for the same data, for the same airline numbers, in the same cabin category, for the same kind of ticketing (including tariff terms and pricing, such as whether ticketing is not compliant, reimbursable or modifiable, and the costs of such modifications), and must be for sale over the web in your originating state, in the originating state's language, on the same date (based on your lower online fare) (calendar day) on which you bought your ba. com ticketing on the lower online fares (calendar day).

However, the website with the lower online tariff must offer the possibility of making a reservation for this tariff. Sites that offer tariffs but do not offer bookings are not considered for the BPGR. The BPGR only applies to the first reservation made; later changes to a travel route or reservation are no longer permitted for a BPGR.

The Best Price Guarantee does not cover any claim for a refund or cancellation of your reservation before you request a BPGR. Complaints can only be processed using the on-line complaint registration system. You must submit the application to ba.com no later than 12 p.m. on the same date you bought your flight(s) (based on the date of your flight's arrival in your country).

A BA retains the right to check proof of the lower online rate available at the lower price. Proof must be provided that the lower online rate was found on the same date as the ba.com reservation. Once the entitlement satisfies all conditions of the Best Price Guarantee, the cardholder of the ba.com payment method will be refunded the amount of the balance between the acquisition costs on ba.com and the lower online rate.

If a complaint exceeding 100 lbs (one hundred lbs or equal in the qualifying country's domestic currency) is reviewed, a verification e-mail will be sent to the card holder two business days in advance of the return. Every time you book a reservation that complies with the conditions of the Best Price Guarantee, you will receive a reimbursement.

If you have any further queries, information or clarifications, the Best Price Guarantee Department will be happy to assist you after submitting your complaint.

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