Alaska Airlines help Desk

Choose your carrier from the drop-down menu. User name: Your carrier number + em ( e.g. asemp). Password: Your invoice number of the air carrier (e.g. 027). The trip applies to Alaska Airlines and Horizon Air, Skywest and PenAir services marketed/sold as Alaska Airlines services.

Children do not need children's transportation for trips within the United States. If you are traveling to/from Mexico and Canada, please contact a customer service representative at any Alaska Airlines desk to obtain children's fares. Cannot take children from other airlines. Wherever you are travelling as a non-revenue customer, you must present your staff ID at check-in.

Every traveller who travels to Mexico or Canada or to other non-U.S. locations must also provide evidence of nationality. Passports are the ID needed for Canada and Mexico, and are needed for other overseas locations. At Horizon Air, we offer our clients the exclusive Ala Cart aircraft-side hand luggage services.

The first two pieces of hold baggage will not be billed to other members of the staff of the airline. Flight hand luggage sizes limitation has increased to 22'' x 14'' x 9''' - these sizes contain wheel and handle. In order to make the booting experience as easy as possible for everyone, make sure your belongings are within the sizes described below to accommodate in the luggage basket or under the front sits.

If there is not enough room, your hand luggage can be handed over free of cost to your terminal. Staff members who enumerate on-line can register via the Internet at alaskaair.com or at an aerodrome newsstand. Once you have completed check-in at the ticketing desk, your name will be added to the stand-by queue.

Stand-by passengers must be boarded at least 40 min before take-off for all services and must be able to embark at the intended pier. When there is an empty space, your name will be phoned at the door. Alaska and Horizon clothing regulations are relaxed and the requirements are simple: a well-kept and well-groomed outfit.

Staff and passengers are required to act in their sole discretion, but after sales representatives have ultimate power to decline the trip because of inadequate clothing or outfit. Animals may not be carried in the luggage room on Alaska, Horizon or Skywest services from 24 to 26 April. AVIH (Animal in Hold)/ PETC (Pet in Cabin) charge is for other passengers who do not earn any revenues.

In order to be able to travel using our services, you must be 18 years old. Domestic livestock will be identified in stand-by mode, and if the non earning Passenger authorises the journey, the pet will also be evacuated. Alaska Reservations is recommended to verify the number of certified domestic livestock on the flights, as there is a restricted number of livestock in the aircraft cabins.

To be able to sit in a chair with the arms in the lower part of the plane is a prerequisite for every person in our plane, even non-return people. Our non-return customers are, however, not obliged to buy an extra ticket. Every non earning traveller is obliged to inform the Stargate agents of the need for a second ticket at the Stargate.

In this case, the second chair will be locked due to the entry priority number. As other passengers will not be billed for the second seating position, a courteous seating area will be used on the adjoining area. Bus classes can be purchased with your complimentary bank transfer or direct debit cards (including DigE players) on journeys longer than three and a half hour.

Stand-by travellers should always be seated in their designated seats and not require other travellers to move to your advantage. You and your group may be able to be separate on the aircraft, so either get ready or take another trip that better suits your needs.

lapchildren who share a chair with their parents may take a baby chair with them, provided there is free space for the baby. Once the plane is full, the auto door at the gates is inspected with a claim-at-gate day. Your vehicle seats will be given back to you upon your arriving at the gates.

From April 24 to 26, minors under the ages of 18 may not fly alone to Alaska, Horizon, Skywest or Virgin America. It is not allowed to use a ZED pass alone for trips under the age of 16. Since all leisure trips that do not generate income are "standby", flex itime is the solution. Do you know what different flying choices you have to get you to your goal so that you can schedule abrupt changes such as full flies, cancellation and delay?