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top 336 ratings and complaints about Airfare.com

I am really disappointed that after so many bad ratings this firm is still in operation, incredible. It'?s impolite to give customers help. and visit this firm first before we buy our planes. They were found on Kayak.com and provided a fairly good offer for trips to Nepal.

We' ve still confirmed with others participating in the tour whether they would make it, but we want to close the deals today before the prices change and says on-line that the booking can be canceled within 24 ours, so we chose to make the booking. After 3 hrs before the 24 hrs we agreed to call it off as we had not received any confirmations from the others.

When we tried to unsubscribe from our e-mail verification, it said, "Something went down and we couldn't find your booking. Call our after sales department immediately. In this way, AIRFARE.COM keeps the consumer away from it. They' re rogues, and the company's a con. and visit this firm first before we buy our planes.

They were found on Kayak.com and provided a fairly good offer for trips to Nepal. We' ve still confirmed with others participating in the tour whether they would make it, but we want to close the deals today before the prices change and says on-line that the booking can be canceled within 24 ours, so we chose to make the booking.

After 3 hrs before the 24 hrs we agreed to call it off as we had not received any confirmations from the others. When we tried to unsubscribe from our e-mail verification, it said, "Something went down and we couldn't find your booking. Call our after sales department immediately. In this way, AIRFARE.COM keeps the consumer away from it.

They' re rogues, and the company's a con. The kayak led me to them. On the phone I have acknowledged that Airfare.com has handled the booking and I have received a booking number. My booking number was used to call me back. They also said that they had phoned me to let me know what was not real.

When they canceled my plane ticket, I never got a call from them. Well, I was booking a plane to see my Scottish folks. Airfare. com phoned me at 3am and leave a note to call back. So when I phoned, they said the plane was no longer available and they took the freedom to change the data, which contradicted my work and itinerary.

He said that the case had not been reviewed with the executive because he was not available. I' ve cancelled my booking. When I was wasting my precious amount of money, I postponed my booking and my expenses went up. Where do I know I can rely on these ratings from Airfare.com?

I' m a doctor and I' m the chairman of my own business. Airfare. With SCAM. Via CAYAK I purchased an IST to SFO tickets for Turkish Airlines. Thirty-one, but my plastic was charged three for my tickets..... and a third fee of $7. I phoned Airfare.com and talked to Robert (thick East African accent) in support and I was said that I was only issued one invoice and that sometimes it looks like you're being charged several dollars.....

Well, I said I have 3 different numbers and the invoice is locked and 3 week old. Robert, who works in support, then said to me that I should try to reach support via e-mail and that he couldn't solve my problem... even though he works in support.

As most of the others here, I purchased an RT to Kiev and get an e-mail saying that my way back plane has been modified. Unfortunately, the new planned take-off goes before my other landing..... We will ask you to go to the website and modify your booking by e-mail..... Wish I'd checked out that rip-off firm before making bookings.

Through this website I have ordered a Dubai Kayak from Kayak to this. You cancelled my last minute tickets without notice. Tried to call her number on the tickets and tried to talk to a salesman. I' ve already submitted a loan claim with my credential firm.

It was not intended to do commercial operations in the United States. They had just exhibited it and I said they should reverse it and they withheld. You did not hear my statement that you had canceled your booking and I had acknowledged this as Royal Jordanian had an alternative view of what was happening and disavowed having canceled my booking and declined to canceled your booking.

Keep far away from this firm. Airfare. com is awful. I' m trying to alter the fare I bought recently for my Qatar Airways kayak trip from Dhaka, Bangladesh to Washington D.C. for my Dhaka, Bangladesh trip. When I first talked to him, he was extreme impolite. Received an e-mail requesting a booking amendment, but I have not yet received any feedback from them regarding a booking amendment.

For Qatar Airways to modify is 243 bucks plus airfare and airfare. com charges 350 bucks. Purchased a tickets through Kajak.com, didn't know they were using this third firm. It' the firm that' s named AWORST! Purchased a fare, then they said to me that my booking was canceled due to safety problems with major cards, the reimbursement came, then instead I purchased a fare somewhere else, then fare. com still debited our fare and said that she never canceled it and said that my fare could not be reimbursed.

Changing my route to another date for later use will cost me $350. By the time, a single working days after I made my booking, I could only find my LH booking and the outstanding CC fee, but no ticketing number or other proof that I could go aboard the (an AC codeshare) in 4 working nights, I was beginning to worry:

it was not that I would loose my cash (this is the CC Bank's problem), but that the ticketing would not be done in a timely manner and I would have to buy a full rate ticketing on the date (a route or date modification weighted down by some was unlikely as this trip is Canada-UK and any diversion would have to include a complicated and very long flight combination).

In fact, I have two AC Codeshare combined: a UA from the U.S. West Coast, an accommodation at a nonrefundable and explicit nonchangeable STARWOLD ACARD, and the com-Sky Bird Tour & Tour (Toronto) day booking system. I have only one grievance about air trips. com is the absence of clarity and the use of small prints and not a vociferous caution in favour of the naïve and unexperienced who are considering taking out trip cancelation policies.

UA and not AC, because my Chase MileagePlus CC grants me permission to check my first piece of luggage on the US route. None of the flight information appears on the AC website (I can't login correctly anyway because I'm a MileagePlus member and not an Aeroplan member) is worrying, but for me the fare is. com has done what they said they would do, done it in a timely manner and save me a few hundred bucks.

I was confident that I would get a UA "receipt for confirmation" with my tickets number and everything else within seconds. Book a journey to BKK - This firm is a laugh. I' ve reserved a journey through the kayak, second thing you know, I have a new appointment. All they can do is get the tickets cancelled.

The kayak was a great thing for me, but since they use these loosers, I will never use kayaks or plane tickets. I' d never used Airfare.com before, but I found a $811 plane and was satisfied with the route. Fill out the information to make the booking, and after I submitted it, it took me forever to finish the trial.

Well, I phoned her agent's office and the master reviewed the operation. Don't use this booking service! At some point I had to call an Airfare.com salesman and it was a disaster! Via telephone they agreed to pay for the modified flights and confirm it with the new booking number.

When I called to get explanations about the whole thing, this guy James ** said that it was too late for me to modify my tickets. So they gave me a new booking number for a new ticketing and shortly afterwards, a few moments later, by e-mail, they said that because the fare had gone up, they had to reverse the deal.

Only later in the night did I know, until it was too late to act, and now, thanks to her incapacity to do her work, I lose my tickets. Don't use Airfare. com, but if you've been so unhappy running in them, if you have to try to cope with the resulting problems, never try to solve them in conversation with this one named James **, because if you do, you won't get anything in the end.

One of the most disloyal people I've ever talked to, and if he's a salesman for this firm, that says it all to you. them claiming China Airlines, where i would fly to an asiatic land that cancelled the whole one. Acquired the coverage and the agency said that I had purchased it from another firm so I could loose for this charge.

It was a good thing that I phoned Airfare.com and warmed up a living individual who said that since I was purchasing a route from two small carriers, I would have to double in: once for home and once for over-sea. What is thought-provoking about this is that the route permitted a six-hour stay in Boston, which was more than enough free space to change terminal and then drive through custom on my comeback.

The Sun Country was a little tense and they calculated everything except bottled running costs, coffees or soda, but what do you want for an extremely low cost trip? I' ll probably use Airfare.com again to at least see what I could be saving if I just had a little more oversight over my trip scheduling in the near term.

Our flights had to be changed at the airfield and the airlines renounced all charges. We were informed by the carrier that since the tickets were purchased through an agency, they had to make changes to the reservations. They talked to the airlines on my mobile as well.

You gave me trouble to reschedule it, eventually agreeing and saying the acknowledgement will be mailed within an hour, but they never sent it. Phillip the flight doctor telephoned to confirm that both fares had been changed for 2 flights from that date, free of cost, as arranged with the carrier that the booking would be made.

I' ve been working on the airfare. You gave me a walkaround, telling me that nobody could have made the booking since it was a week-end, and they only came to work on Monday (what???). Talked to another 2-3 at Airfare, nobody could help. Said they changed one of the bookings now, not both.

Never the new tickets were sent - but the acknowledgement was sent. Carrier has certified that there is no genuine one! And the new acknowledgement for the non-existent tickets was also very bewildering as it had two appointments for the plane's plane back. I' ve been calling the fare several nights and bypassing it again.

The airfare again debited me for both fares without permission! Oh, we also got an automatic message that our plane had been changed - to the next morning.... and then he had a 12-hour stay somewhere in Europe. And the only thing we gave this firm a 1-star rating is because they don't have an opt for 0s.

Terrible client services, terrible handling. What an ordeal to change schedules and get replies. We personally believe that we would never use your services again. Buying two ticket with two different ticket numbers. Calling to acknowledge that these were my maps, they did leave messages that said nothing at all, just a strange bloke speaking mischief.

They' re cancelling my seats, but they're charging me twice as much. Those boys from Kayak or Airfare.com are completely impolite, do not know what they are up against. The last I did I didn't use kayak Airfare.com. Don't use this firm. Actually I ordered a London kayak trip and accidentally purchased the trip via airfare.com.

At first they misspelled my second first name and when I phoned to have it fixed, they guilted me and said that there was no way their system could have made that mistake. Explaining that I had punched my process page screen shots with the right name, date and timestamp.

Because they were incredibly impolite, they said that if I wanted my name changing, I would have to do it. Checking with the carrier directly to see what the price differential was, I was said there would be no differential but would have to switch with the agen. Airfare.com wanted to fine me $350 on a price differential of $350.

I' ve never seen such terrible levels of client support. Terrible firm! It is a serious launderer of cash. Buying an overseas kayak pass that lead to them. About $1,000 (basic rate of $900/fees & tax 100). It was such a chance that the air fares had fallen over the course of the day to exactly these levels.

They' re gonna reimburse me every goddamn case they find cheap seats. Buying my voucher in case a basic tariff of $900 and $100 in fees/taxes applies. Naturally, folks can't tell anything on the telephone as this firm quite literally outsources folks in India for $3/hour to reply to the telephones.

Do NOT purchase tickets from this firm. My husband's flight to Hungary had to be rebooked because his physician said he could not continue flying with his status for at least 3 further week. Thus I phoned the fare and asked for a modification or cancelation, but from the first moment they were so impolite and not helpful.

I' ve spoken to these guys like 6 times, and it' s always the same old little no english speaker picking up man, Clark, Id# ** if it's real because he always lies to me every single one. The last outing he had a supervisor, but unfortunately the supervisor was so non-professional.

Said I had to be silent until he was done speaking and he began yelling at me. I' m usually so tranquil and I just want an explanation, but with this firm NO happiness! Helpdesk representatives said that it is not possible to return the tickets without owning them.

In general, every carrier holds the tickets for one year, but this carrier does not offer this option. It is not even possible for us to switch the tickets to another person's name, and if we want to reschedule it, we have to set the date from time to time, we have to make the payment for the rescheduling of the tickets on that particular date ourselves and we also have to reconfirm the rescheduled date on that particular one.

During the three and a half day before my journey from 6 to 21 December 2015, which was canceled due to my illness, I phoned. By telephone I changed the booking of the DEC 3! ticket with an operative who changed the booking for April 30 - May 15, 2016. As I went to verify the dates, I couldn't find my new booking.

and they said I was a no-show to the airfield, which wasn't real. I' ve phoned many a time to solve the problem. It was like a bouncy dance between the booking agents and Virgin Australia, without anyone taking any responsibilities.

So I also made my flight reservations via the airfare. com without knowing that it was no longer a kayak. Well, I used my fiancé's plastic to book it. Once I had made my booking, I got a call from a man with a strong emphasis and asked if I knew the name of the man on the map because the name on the tickets was different.

" He also got a call (as I also bought his ticket) and asked what his relation was to me. Both of us got our e-mails with our tickets numbers within 24hrs. I got an e-mail from Kayak the morning before our trip saying that I could go check-in first.

The majority of the review I was reading were those who tried to modify or reverse their booking. Thats a drawn-out and compound message, but relative quantity to say, airfare. com person cheated me at active $3800 playing period the end 18 time period. About 18 month ago I was booking a New Orleans to Australia trip and found that I could not get there about 2 week before my departure.

Following long negotiation with Airfare.com and the airline companies I was going to be flying with (which were useful but couldn't do anything as the booking was made through a third party), I was able to keep my loan and modify my flight, of course at high cost (I think the charge for modifying my booking was somewhere in the order of $800).

This was unaffordable, but since the initial plane was also costly (several thousand dollars), it seemed to be profitable. In essence, departing from the United States at this point could lead to me being denied re-entry into the land, so that, in her own words, "it is not valuable". I' ll try to do the right thing and get in touch with Airfare.com to let them know that I need to void without really anticipating that I'll get a refund.

I tried more than anything else to do the right thing with this firm and the carrier. I' m calling the number of the Airfare.com website. For the first call, I am put through to a support representative who, after saying hello, does not talk to me at all. Anyway, when I phoned for the 4th straight year.

Trying to tell the story to the support representative who seemed more interested in speaking beyond me. Clearly, he said to me that I could NOT get ANY refund on the plane, and when I asked to talk to a superior, he declined at first.

Only when I quietly and decisively said to him that I knew I was authorized to talk to a superior did he put me on holding and put me on the line. When the manager came to the line, I had determined that there was no need for me to talk to another impolite, supportive individual in a call centre on the other side of the globe.

Past critics are right, it is almost impractical to talk to a proficient speaking spokesperson who works for this group. Eventually, she said I should just write an e-mail. When I sent an e-mail to Airfare.com I was informed that I would have to make a charge for this. At that time, I sent them a fixed e-mail and said to them: "Haha, no way.

" And then they would call me about six numbers, although each one of them I said very clearly that I would not be paying to get my plane cancelled and that I would welcome it if they would stop that. Eventually I phoned Delta and Virgin to see if there was anything I could do on their side.

You had NO REGISTRATION from my booking. I' m not currently included in their system (as of today, 9 November 2015), although I will be flying a Delta/Virgin from the United States on 30 November. Although I did book over 18 and a half years ago.

Says they're in Washington, they don't. It looks as if even if I had come to the plane on June 30 and tried to get aboard my plane, there is a good chance I would not have been recorded as a plane ticket by the carrier! Wish kayak would stop using it as a proposed third party. Sure.

com via kayak on 26 March 2015 for our two-week honeymoon from 14 September 2015. But we had problems on-line, so we phoned American Airlines to manage the flights. Talking to the AA reporter, she said we couldn't be due because we were on an intercontinental plane and we had to personally board the next one.

We were asked to stand aside when we landed at San Francisco International Airport (SFO) because they had no records of our travel or other bank information that would allow us to obtain our ticket and/or fly. We missed our flights during this request to American Airlines to find our ticket and travel information.

As American Airlines said, we couldn't get on another plane (to Chicago) to make our first stop (from Chicago to Rome) because local travellers had precedence over foreign travellers and the planes were already full. American Airlines then asked us to ask British Airways for further support, as the ticket information was held by their airline and American Airlines only facilitated the trip.

British Airways told us after a long waiting period that they cancelled the connection due to missing the first Chicago outing. We were told that the policy that we had purchased was not our policy and that we had to go to the insurer from whom we had initially purchased the ticket for further support and information.

Next we approached the alliance that the Airfare.com insurer had advised us and they ordered us to go home and that we would not travel that particular night. Allianz reporter Jeff tells me very strictly to go home. Said I had to make a demand about the alliance and hoped to get some cash back.

This was not the first occasion that someone had this issue with this firm after having read various review articles on-line, and we continued to complaint to American Express. American Express submitted a formally signed CLIM on September 26, 2015 for both Allianz and Airfare.com.

Every one of them was given a different explanation why they could not give us a reimbursement, even though they had contradictory responses. For the third consecutive reopening of our claims with AMEX, we are said that it is not in their reimbursement directive because our cause is not a qualified problem. Seems to us that if we keep repeating the same tale and they change it every single day to meet their needs a little better, someone is insincere.

I and my husband are frustrated that we have failed to have a unique chance to stay two Italian week on our honeymoon and indulge ourselves for all our sacrifices and work. Because of work I was losing 3 months of my working hours which could not be undone. Both my husband and I were losing the cash we paid for our hotels bail, non-refundable museums tours dues, a non-refundable and costly particulate present from our parent, and then the apparent; our very costly airfare that created all the troubles.

Because we want this firm to be blamed for taking our cash and not giving us anything in exchange, kayaking must stop doing deals with this terrible firm. The kayak led me to this side. Well, I bought my tickets, but I wanted to make a deal. Prices were $350 for the amendment and $102 for the differential.

Then, when I note the debit on my debit card, it was a $312 debit. 23 for difference in airfare. Our support staff are extremely impolite, speaking a fraction of English and essentially nobody knows what is going on on this website. and I' ll never book through it again.

Last September I was booking a plane and couldn't make the journey. Tried to postpone the tickets at that point, and for a $615 pass they wanted to bill me for a $350 exchange rate and almost $300 more. I' ve had a year to use the tickets. You want another $745 for a new fare that can be purchased directly from the carrier would be $435.

If I had gone to Chase within 60 workingdays after I had bought the tickets, her scam team would have tried to help. Don't ever see the cash again, just hoping that by publishing it here, it will spare someone else the trouble or maybe someone will intervene and stop this frauds.