Multi Trip Airline Tickets

Provided you arrive on schedule, these privileges cover all flights, charter included: from an EU or non-EU EU airline, if conducted by an EU airline. If there are too many travellers for the available places, an airline must first ask a volunteer to give up their places in exchange for the services provided.

They must allow you to choose between a full reimbursement of your tickets (including a free return journey to your point of origin, if applicable) or alternatively to your ultimate point of arrival. When you are not a voluntary, the airline must compensate you: EUR 250 for less than 1 500 km, EUR 400 for longer intra-EU journeys and other journeys between 1 500 and 3 500 km, EUR 600 for journeys over 3 500 km outside the EU.

If you are not more than 2, 3 or 4 hour late, the indemnity can be half. You must also be offered either a full reimbursement of your tickets (with a free return to your point of origin, if applicable) or alternate transportation to your ultimate destinations, as well as food and drink, possibly hotels (including transfers) and communications.

Wherever your cancellation occurs, the airline must offer you either a reimbursement of your tickets (with a free return fare to the point of origin, if applicable) or alternate transportation to your ultimate destinations, as well as food and drink, possibly hotels (including transfers) and communications.

An airline may also be obliged to indemnify you in the same amount as for denied boarding, unless it gives you timely notification and provides alternate means of transportation near the initial period. Failure to obtain these privileges will result in an immediate complaint to the airline that operates the service. Checking in on a flight, charter included, on time: to an EU destination from an outside EU destination, if it is run by an EU airline, and if the airline providing the service is expecting a delay: of 2 hrs or more, for trips of less than 1 500 km, of 3 hrs or more, for longer trips within the EU and for other trips between 1 500 and 3 500 km, of 4 hrs or more, for trips of more than 3 500 km outside the EU, the airline must provide you with food and drink and the airline must provide you with food and drink on request.

In the event that the lateness is 5hrs or more, the airline must also provide a reimbursement of your tickets (with a free return trip to your point of origin, if applicable). Failure to obtain these privileges will result in an immediate complaint to the airline that operates the service. If an EU airline is liable for the late arrival of a plane anywhere in the globe, you can demand up to 4 150 SDR* for any resulting damage.

When the airline disagrees with your request, you can go to trial. Claims can be made against the airline with which you have a policy or the airline that actually operates the service if they are different. Up to 1 000 SDR* can be claimed for losses resulting from the demolition, deterioration, loss as well as late arrival of your luggage on a plane operated by an EU airline anywhere in the globe.

When the airline disagrees with your request, you can go to trial. You must make a written complaint for loss or damages to hold luggage within 7 workingdays of your arrival and for late luggage within 21 workingdays of your arrival. Claims can be made against the airline with which you have a policy or the airline that actually operates the service if they are different.

Claims for compensation can be made for injuries or deaths resulting from an EU airline flying anywhere in the United States. When the airline disagrees with your request, you can go to trial. Claims can be made against the airline with which you have a policy or the airline that actually operates the service if they are different.

Beyond the above described entitlements, you may demand compensation from your travel agent if he does not perform the service you have requested within the EU, regardless of your travel destinations. This right applies to the non-delivery of a ticket contained in your parcel. In the event that you experience any of the issues discussed in this brochure, you should immediately ask the airline agent who operates your ticket for a solution to your issue.

When you are affected by refusal of carriage, cancellations or long delays and the performing airline fails to meet its commitments, you should contact the competent Domestic Law enforcement Agency. When your plane leaves from an EU member state, you are complaining there. When you travel to the EU from outside and your airline is an EU airline, file a complaint in the EU member state in which it is landing.