Private Hire number

In order to get in touch with us about a licenced cab or a private cab owner or driver: Should you be dissatisfied with the reply you have received, you can use our complaint process as described below. Describes how you can lodge a complaint with us about the service we offer or the chauffeurs and owners we work with.

In order for us to investigate your complaints fully, you should provide as many details as possible. Do not use this method by anyone who holds a license for a particular purpose to object to our refusal, suspension or revocation of a license. To do so, you should adhere to the appointment procedures described in our notice of appointment.

First step: We will reply to your complaints within 10 working days. Please contact us within 10 workingdays. When a full examination is needed, we may need a little longer, but we will keep you updated on the status of your claim. Step two: If you are still dissatisfied, you can request a last check by sending a letter to the following address:

General Manager will perform a conclusive check, usually within 10 working hours, and a reply will be published setting out our definitive outline. LGO is an impartial nationwide department that examines grievances against public bodies such as Transport for London. When you have gone through our grievance process and are still unhappy, you can forward your grievance to the LGO at the indicated number.

You have the right to approach the AGO without closing our grievance process, but in such cases the AGO may remit your grievance to us to give us the ability to solve your problem. Now we have our own Twitter accounts, where we offer useful information for the taxi and private rental business, please join us at @tfltph.