Yellow Cab Customer Service

It is also possible to use your yellow ticket. Back seats payments are backed by State of California Division of Measurement Standard certification and comply with payments collateral certification and standard. According to the San Francisco Transportation Code, DIVISION II, Arts 1100, SECTION 1122(g), Fee, Council and Charge, all San Francisco taxi cabs must accept major international debit / debit and debit transfer systems.

In the event that your chauffeur declines to comply with your demand for your purchase by bank transfer, molests you for your purchase by bank transfer, or tries to load your loan transactions, please proceed as follows: Complete a form for issuance of payments on our website. When your chauffeur declines to allow you to use the back seats of the cash register terminals, or declines to work with the taximeter pull-through and instead provides you with a mobile telephone portable pass through, make a memo of the cabin number.

When using these units, Yellow Cab has no way of finding out which taxi you were in. When your rider persists in using his personal smartphone scan or a hand held map scan, you can decline and demand that the certificated payments system be used.

caring for passengers

Our commitment is to provide a secure, dependable and punctual service, and we educate our chauffeurs to take good care of every customer and provide them with a secure, convenient and enjoyable ride. All our chauffeurs are polite and ready to help our guests. Training to respond proactively to customers' needs, they expect to be treated with politeness and mutual respect. What's more, they expect to be treated with politeness and discretion.

Our telephone staff is courteous and well educated. Our aim is to provide every customer with the best possible service and to make sure that bookings are made correctly. Using the most advanced scheduling and booking system in our business, we have designed effective procedures to guarantee good communications between call centres, dispatcher and driver.

Our aim is to continually make improvements by using customer satisfaction as a measure of what we do well and where we can make improvements. It also listens to and documents customer grievances, develops resolutions to make sure the same problems don't reoccur in the longer term, and tracks customer action to make sure their grievances are catered for.