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PLCV users should be polite, supportive and properly attired. PLCVs should have good understanding of the main lines and objectives and should be able to track each line and destination selected by the passengers. PLCV riders must provide adequate support with baggage. PLCV-members have to show their driving licence and the passengers information board clearly visible for the customers.

In a taxi stand, the passengers can decide whether they want to take a taxi other than the one at the beginning of the waiting line. PLCVs must bring blind dog and mobile aid at no additional cost to the customer who needs them. The customer is obliged to reimburse the full or stipulated price for each rental, if applicable inclusive of reservation surcharges.

The client must arrange the ticket price before departure. Drivers may ask clients to provide a security or evidence that they are able to make the payment before making the rental agreement. Client may not harm or soil the car, eat or smok in it any foods or beverages.

If a passenger pollutes or damages a taxi, a pollution fee must be paid if it has to be taken out of operation or has to be cleansed or fixed at the expense of the passenger. Clients should respond to any appropriate invitation by the chauffeur to exit or not to board the car.

Clients should not ask the drivers to transport more people than is indicated on the secure license disk. Clients should not ask the drivers to violate the highway code, e.g. to go over the top speeds.